Cancellation and Refund Policy

Last updated: August 19, 2026

We know plans change. This page explains exactly what happens if you cancel, if we cancel, and how long it takes for your money to come back.

1. If you cancel

The deadline is counted from the start time shown on your confirmation, in Dominican Republic local time (GMT-4).

Exceptions. Some activities have different conditions because of their nature: private bookings, vehicle or boat rentals, activities with named tickets, or suppliers that do not allow cancellation. Where an activity has special conditions, they are prominently stated on its page before you pay. In the event of any discrepancy, the conditions on the activity page prevail.

2. If we cancel

We refund 100% of the amount, or offer you a free date change. The choice is yours.

We cancel for:

• Weather or sea conditions that make the activity unsafe
• Not reaching the minimum number of participants (we notify you at least 24 hours in advance)
• Operational or safety issues outside our control
• Restrictions imposed by local authorities or access closures

For weather cancellations, the decision is made by the operator on safety grounds and is final. We cannot run a marine or adventure activity when conditions do not allow it, even if the day looks fine on land.

3. If you want to change the date

Date changes requested more than 24 hours in advance are free, subject to availability on the new date.

If the activity costs a different amount on the new date, the difference is adjusted: you either pay the supplement or we refund the excess.

With less than 24 hours' notice, a change is treated as a cancellation and section 1 applies.

4. Changes to the number of participants

• Reducing participants more than 24 hours in advance: the proportional amount is refunded.
• Reducing with less than 24 hours' notice: the difference is not refunded.
• Adding participants: subject to availability, the difference is paid before the start.

5. Interrupted activities

If an activity starts and has to be interrupted for safety or weather reasons, we will consider a partial refund proportional to the part not completed.

If the interruption is due to your decision to leave an activity already underway, no refund applies.

6. How to request a cancellation

Write to us at info@toursrepublica.com or on WhatsApp at +1 829-618-5692, stating:

• Booking number
• The name the booking was made under
• Reason (it helps us improve, but does not affect your refund)

A cancellation takes effect from when we receive your request, not from when we reply. Keep the email or message you sent as proof, with its timestamp.

7. How long a refund takes

We process refunds within a maximum of 5 business days from confirming the cancellation.

How long it takes to appear in your account depends on your bank:

• Credit or debit card: a further 5 to 10 business days
• PayPal: 1 to 3 business days

Refunds are always issued to the same payment method used for the booking. We cannot refund to a different card or account.

8. Fees and currency conversion

We refund the exact amount we charged, in US dollars.

If your bank applied a currency conversion fee when you paid, that fee was charged by your bank, not by us, and it may not be returned to you. Likewise, exchange rate movements between the payment date and the refund date may make the amount in your local currency slightly different. That difference is outside our control.

9. Before opening a dispute with your bank

If you believe a charge is incorrect, contact us first. We resolve most issues in under 48 hours.

Opening a dispute or chargeback without contacting us first locks the funds for weeks for both parties and makes the process slower for you than a direct refund would be.

You can reach us at info@toursrepublica.com and +1 829-618-5692.

10. Contact

Tours Republica Online LLC 1000 Brickell Avenue, Suite #715 PMB 153, Miami, Florida 33131, United States Operating office: Local 14-B, Plaza Roque, Punta Cana, Dominican Republic 23301 Email: info@toursrepublica.com Phone: +1 829-618-5692