Terms and Conditions
Last updated: August 19, 2026
By booking an activity on toursrepublica.com you accept these terms. Please read them before completing your booking.
1. Who we are
Tours Republica Online LLC, a limited liability company formed under the laws of the State of Wyoming, United States, entity number 2026-002053628, operates the website toursrepublica.com and sells tourism experiences in the Dominican Republic.
- Mailing address and principal office: 1000 Brickell Avenue, Suite #715 PMB 153, Miami, Florida 33131, United States
- Operating office: Local 14-B, Plaza Roque, Punta Cana, Dominican Republic 23301
- Contact: info@toursrepublica.com · reservas@toursrepublica.com · +1 829-618-5692 (WhatsApp)
2. What we do
We sell and organise tourism activities — excursions, tours and experiences — in the Dominican Republic. Depending on the activity, we either run it directly or coordinate it with partner local operators. In both cases your purchase contract is with us, and we are your point of contact for any issue.
3. Bookings
How it works:
- You select the activity, date and number of participants.
- You provide your contact details and complete payment.
- You receive a confirmation email with the details and meeting point.
Your booking is not confirmed until you receive that email. If you have paid and do not receive it within 24 hours, contact us before assuming your place is reserved.
Availability. Places are subject to actual availability. If a system error accepted a booking without capacity, we will offer you an alternative date or a full refund.
Minimum participants. Some activities require a minimum number. If it is not reached, we may cancel up to 24 hours before the start and will refund you in full or propose another date.
Age. You must be 18 or over to book. Minors must be accompanied by a responsible adult, who makes the booking in their own name.
4. Prices and payment
- All prices are shown in US dollars (USD) unless stated otherwise.
- The price includes what is listed on each activity page. Anything not listed as included is not included.
- Unless stated, the following are not included: gratuities, personal expenses, travel insurance and transfers outside the specified pickup area.
- We accept cards through Stripe and PayPal. We do not handle or store card details.
- Some activities allow a deposit to confirm, with the balance paid before or on the day of the activity, as stated on the activity page.
- Your bank may charge currency conversion fees. Those fees are not ours and we do not refund them.
Pricing errors. If an activity is published with a manifestly incorrect price, we reserve the right to cancel the booking and refund it in full, informing you beforehand.
5. Cancellations, changes and refunds
The full conditions are set out in our Refund Policy, which forms part of these terms. In summary:
- Cancellation more than 24 hours in advance: full refund.
- Cancellation less than 24 hours in advance, or no-show: no refund.
- Cancellation by us due to weather, safety or minimum numbers: full refund or date change, your choice.
Some activities have stricter conditions due to their nature (private bookings, rentals, activities with suppliers that do not allow cancellation). Where that applies, it is clearly stated on the activity page before you pay.
6. Your responsibilities
By booking, you agree to:
- Provide accurate details and a phone number that works on the day of the activity.
- Arrive at the stated time and place. Groups do not wait; arriving late counts as a no-show.
- Bring the necessary documentation (ID, passport where applicable).
- Tell us before booking about any medical condition, allergy, pregnancy, reduced mobility or limitation relevant to the activity.
- Follow the safety instructions given by guides and staff.
- Behave respectfully towards guides, other participants, local people and the environment.
We may exclude from an activity, without refund, anyone who arrives under the influence of alcohol or drugs, puts others at risk, or repeatedly ignores safety instructions.
7. Health, safety and insurance
Some activities involve physical effort or inherent risk (boating, buggies, hiking, water sports). By booking you confirm that you are in a suitable condition to take part.
We strongly recommend taking out travel insurance covering accidents, medical assistance and cancellation. It is not included in the price unless expressly stated.
If you are unsure whether an activity is suitable for you or anyone in your group, ask us before booking.
8. Changes made by us
We may modify itineraries, schedules or meeting points for reasons of safety, weather, changes in access, or operational causes. We will notify you as soon as possible.
If the change substantially alters the activity you booked, you may choose to accept it, change the date, or cancel with a full refund.
9. Force majeure
We are not liable for failure to perform caused by events beyond our reasonable control: severe weather, hurricanes, earthquakes, port or road closures, epidemics, government restrictions, strikes or conflict.
In these cases we will offer a date change or refund as set out in the Refund Policy.
10. Limitation of liability
We are liable for direct damages arising from our breach, up to the amount paid for the affected booking.
We are not liable for indirect or consequential damages: missed flights or connections, additional accommodation costs, loss of opportunity, or distress arising from the modification or cancellation of an activity.
Nothing in these terms excludes liability for wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any other liability that applicable law does not permit us to exclude.
11. User-generated content
If you post reviews, ratings or photographs:
- You confirm the content is yours or that you have the right to post it.
- You grant us a non-exclusive, royalty-free licence to display and use it in our promotional materials.
- It must not contain insults, third-party personal data, unlawful content or false information.
We may remove any content that breaches the above without prior notice.
12. Intellectual property
The text, photographs, logos, designs and the site as a whole are the property of Tours Republica Online LLC or its licensors. They may not be reproduced or used commercially without written authorisation.
13. User accounts
You are responsible for keeping your password confidential and for activity carried out from your account. Tell us immediately if you suspect unauthorised access.
We may suspend or close accounts used fraudulently or in breach of these terms.
14. Complaints
If something has gone wrong, tell us first. Most issues are resolved quickly when handled directly.
- During the activity: tell the guide at the time. Many things can be fixed on the spot and none can be fixed once the activity is over.
- Afterwards: write to info@toursrepublica.com within 30 days, quoting your booking number and describing what happened.
We commit to responding within 10 business days at most.
15. Governing law and jurisdiction
These terms are governed by the laws of the State of Wyoming, United States, without prejudice to the mandatory consumer protection rules of the customer's country of residence.
Activities are carried out in the Dominican Republic and are subject to local tourism and safety regulations.
16. Changes
We may update these terms. The version applicable to your booking is the one in force at the time you made it. We will always publish the current version on this page with its date.
17. Contact
Tours Republica Online LLC 1000 Brickell Avenue, Suite #715 PMB 153, Miami, Florida 33131, United States Operating office: Local 14-B, Plaza Roque, Punta Cana, Dominican Republic 23301 Email: info@toursrepublica.com Phone: +1 829-618-5692
